General conditions of sale

1. Purpose

These General Terms and Conditions of Sale govern the use of the website www.thiamecollection.com and the online sale of products offered by THIAM E-COM GLOBAL FZE LLC (hereinafter “we,” “our store,” or “Thiame Collection”).

By accessing the website, placing an order, or using our services, you unreservedly accept these terms and conditions.

2. Company Information

THIAM E-COM GLOBAL FZE LLC
Free Zone Entity (FZE LLC) registered with the Ajman Free Zone (United Arab Emirates)
License number: 262863094888
Registered office: CWS-1V-000289 – 26th Floor, Amber Gem Tower, Ajman – United Arab Emirates
Contact email: support@thiamecollection.com

Legal representative: Ms. Khady Thiam

3. Products

The products offered for sale are described and presented with the greatest possible accuracy.
However, minor variations in color or finish may occur depending on screen settings and production processes.

4. Prices

Prices are displayed in euros (€), including all applicable taxes (unless otherwise stated).
We reserve the right to change our prices at any time; however, products will be invoiced at the rates in effect at the time of the order.

5. Orders

Placing an order on our website implies full and complete acceptance of these terms and conditions.
Once validated and paid, you will receive an email confirmation summarizing your order.

We reserve the right to cancel or refuse any order in the event of a customer dispute or suspected fraud.

6. Payment

Payments are secure and can be made using :

-Bank cards (Visa, Mastercard, American Express, JCB, Discover, Diners Club)

-PayPal

-Apple Pay / Google Pay

Payment is due immediately upon ordering.

7. Shipping and Delivery

Orders are prepared within 24 to 48 working hours and then delivered within an average of 5 to 11 working days (excluding weekends and public holidays).
In the event of a delay beyond our control (carrier, customs, etc.), we will inform you by email.

For more details, please refer to our Shipping Policy.

8. Returns and Right of Withdrawal

You have 14 days from receipt of your order to return any unused product in its original packaging.
Return costs are the customer’s responsibility, except in the event of an error on our part or a defective product.

For more details, please refer to our Return Policy.

9. Liability

We decline any responsibility for indirect damages (loss of income, loss of data, etc.) arising from the use of the website or the purchase of products.
Our liability is limited to the total amount of the order.

10. Intellectual Property

All content on this website (texts, images, logos, graphics, etc.) is protected by copyright and intellectual property rights.
Any reproduction or unauthorized use is strictly prohibited.

11. Applicable Law

These terms and conditions shall be governed and construed in accordance with the laws of the United Arab Emirates.
In the event of a dispute, the competent courts of Ajman (UAE) shall have exclusive jurisdiction.

12. Contact

For any questions regarding these terms, please contact us at: support@thiamecollection.com